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HGH — Standard Operating Procedures
Hartwell General Hospital's public handbook — the teaching-hospital mission, the standards of care every patient can expect, and the medical roleplay standards every member of the hospital follows. Maintained by the hospital group leads.
201 - Professional Expectations
201.1 EXPECTATIONS OF ALL STAFF AND STUDENTS
All staff and students will:
- Treat patients, families, and colleagues with courtesy and respect.
- Maintain confidentiality.
- Communicate clearly and professionally.
- Follow hospital policies and procedures.
- Promote a welcoming and inclusive learning culture.
201.2 PROFESSIONAL BEHAVIOR
All staff are expected to:
- Be respectful.
- Maintain professional language.
- Avoid arguments in public areas.
- Resolve disagreements privately.
- Support fellow staff members.
- Be welcoming to new players and students.
- Maintain a positive learning atmosphere.
Harassment, bullying, discrimination, and repeated disruptive behavior will not be tolerated.
201.3 CONFLICT RESOLUTION
If disagreements arise:
- Attempt respectful discussion.
- Seek assistance from a supervisor.
- Escalate to hospital leadership if necessary.
Professionalism should always be maintained.